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Customer Experience Manager- Milton Keynes

Customer Experience Manager- Milton Keynes
Customer Services 
Milton Keynes
£55k per year + BENEFITS + BONUS

Ref: Customer/HP8964/28560


Customer Experience Manager- Milton Keynes

Salary Package: £55,000 plus fantastic benefits and bonus!

My client operates in the retail sector, but they are open to sector experience

The Role:

Management of a customer experience team and external agencies

Complaint reduction

Develop leading frameworks and deliver excellent customer service and increased customer satisfaction and retention

Work across other departments and managers to ensure processes are always being challenged and added to

Create a high satisfaction and customer centric environment

The Person:

Must have at least 2 years’ experience in a similar customer care manager role

Experience of setting up a department and replicating success

Experience of franchised businesses would be a benefit

Excellent organisation skills, attention to detail, and ability to prioritise actions

Able to communicate effectively to people at all levels

If you are ready for your next challenge, apply today!

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